| DATA CONFIDENTIALITY |
| The importance of data protection in business process outsourcing |
Amicorp’s core business for the past 19 years has been providing trust and company management services. We understand like no other the importance of keeping your client information strictly confidential and securely protected. |
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| What about Data Confidentiality? |
Our extensive experience as an international financial services provider and our resulting commitment to client data confidentiality makes us your partner of choice for outsourcing. |
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All Amicorp’s client data are kept in our highly secure hosting center in Geneva, Switzerland, a jurisdiction that has been selected specifically for its internationally renowned, highly developed standards of data confidentiality and protection. Access to this data is subject to multiple restriction levels. |
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To reinforce our commitment to data protection, we are currently in the process of obtaining the ISO/IEC 27001:2005 certification for our BPO production office in Bangalore, India, and for our Geneva hosting center. We expect to be certified by September 2010. |
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“ISO/IEC 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations or parts thereof. |
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ISO/IEC 27001:2005 is designed to ensure the selection of adequate and proportionate security controls that protect information assets and give confidence to interested parties.” |
| [Source: http://www.iso.org/iso/catalogue_detail?csnumber=42103] |
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| Applying Data Protection at Client Level: How is it Done? |
In our standard BPO services provision set-up, all data input/output is accessed and communicated through a secure network connection between Amicorp and the client. Our IT department can cater for the technical set-up that suits your requirements best and provides the desired level of comfort. |
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For those jurisdictions where client data confidentiality is a concern, Amicorp offers a client-end scanning and software solution that allows our clients to provide their data to us in a format whereby all sensitive data is encoded, providing full confidentiality of the data to be processed. |
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| OCR Data Protection Solution: |
1) Input data:
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> Hard-copy (e.g., invoices, bank statements, share transfer agreements)
>
Softcopy PDF
>
Softcopy text documents (Word, Excel) |
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| 2) Hard-copy input Scan to PDF |
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| 3) Using OmniPage ®, PDF documents are converted to editable text using optimal character recognition (OCR) technology |
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4) Using Useful File Utilities (UFU) Batch Replacer functionality, to search-and-replace
confidential client data (e.g., UBO names, addresses) with a code |
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| 5) Encoded files are delivered to Amicorp BPO staff for processing |
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| Click here to view the OCR Process diagram |
